Privacy Policy

Introduction

At Kaiwa Speaking Practice, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning platform.

Information We Collect

• Account information (email, name, language preferences)
• Voice recordings during practice sessions
• Learning progress and performance data
• Usage statistics and interaction with our platform
• Technical information about your device and connection

How We Use Your Information

• To provide and improve our language learning services
• To personalize your learning experience
• To analyze and improve our AI language models
• To communicate with you about your account and updates
• To ensure platform security and prevent abuse

Third-Party Services

We use the following third-party services to help operate our platform:

• Supabase: For secure database storage and authentication
• Stripe: For processing payments
• PostHog: For analytics to improve user experience

These services may collect information sent by your device, browser, or our application. Each third-party service has its own privacy policy that governs how they handle your data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are used for authentication purposes to keep you logged in and for analytics via PostHog to help us improve our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Data Retention

• For free users, voice recordings are retained for up to one week
• For paid users, voice recordings and learning data are retained for up to one year, or as long as your account remains active
• Account information is retained until you delete your account

Data Sharing

We do not sell your personal information. We share data with:

• Our third-party service providers mentioned above to help us deliver our services
• PostHog for analytics purposes, but not for advertising

Data Security

We implement appropriate technical and organizational measures to protect your personal information. Your data is stored securely through Supabase and processed using industry-standard encryption. For business customers, we offer dedicated computing resources to enhance security.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Export your data

To exercise these rights, you can either:

• Use the delete function in your profile settings
• Contact us directly at privacy@kaiwa.com

Children's Privacy

Our service is not intended for individuals under the age of 16 without parental consent. For users under 16, we require a parent or guardian to manage their accounts using our family plan. If we learn we have collected personal information from a child under 16 without parental consent, we will delete that information.

International Data Transfers

While we currently don't target users in specific regions, our services may be accessed globally. If you access our service from the European Union, California, or other regions with data protection laws, please be aware that your information may be transferred to and maintained on servers located outside of your jurisdiction.

Updates to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@kaiwa.com